Mark is an experienced consultant and change agent, with a background in Industrial and Mechanical Engineering, with an MBA from MIT Sloan Leaders for Global Operations Program (previously known as Leaders for Manufacturing). Mark has worked in automotive (General Motors), the PC industry (Dell) , and industrial products (Honeywell). At Honeywell, Mark was certified as a “Lean Expert” (Lean Black Belt).

Since August 2005, Mark has worked in the “lean healthcare” world, where he coached lean teams at client sites in North America and the United Kingdom, including medical laboratories and hospitals. Mark’s mission is to apply Lean and Toyota Production System principles to help build strong organizations, to improve quality of care and patient safety, to improve the customer/patient experience, and to help the development of employees.

In June 2009, Mark joined the Lean Enterprise Institute, a not-for-profit educational organization that is a leading voice in the Lean world. Mark is the LEI’s “Chief Engineer” for healthcare activities, including workshops, web materials, and other publications. Mark is actively involved with the Healthcare Value Leaders Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value.

Mark is a popular speaker at conferences and private healthcare meetings and has served as a faculty member for the Institute for Healthcare Improvement. He has been quoted and interviewed in many publications, including the New York Times.