Mark’s Book:

• • “Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction,” August 2008.

Articles:

• • ChangeThis Manifesto, “How Toyota Can Save Your Life… At The Hospital,” March 2007.
  • Article, Society for Manufacturing Engineers Lean Yearbook 2007, “Riverside Medical Center Puts Lean in the Laboratory,” July 2007.
  • Article, Society for Manufacturing Engineers Lean Yearbook 2008, with Lewis Lefteroff, “Lean and Process Excellence at Kingston General,” July 2008.
  • Journal, LAB Medicine Journal, with Shana Padgett,“Lean Laboratories: Competing with Methods From Toyota,” July 2007.
  • Web Article, Lean in Healthcare Overview, at Superfactory.com , January 2008.
  • Web Article, “Training Within Healthcare, It is just as relevant in 2009 as it was in 1944,” TWI News, January 2009.

MIT Masters Thesis:

• • “An inventory planning methodology for a semiconductor manufacturer with significant sources of variability ,” June 1999.