Thanks for attending! We hope the session was fun and helpful to you and your practice.
Here is a PDF of our slides (and some we didn't have time for) — requires Dropbox access
Our Blogs
Our Books
- Measures of Success: React Less, Lead Better, Improve More (Mark)
- Lean Veterinary Practice Management: Higher Quality, Less Waste, Better Resource Utilization and Continuous Improvement (Chip)
The Red Bead Experiment / Game
- Learn more about the Red Bead Game
- Your Red Bead Game data and PBCs (from both sessions)
Process Behavior Chart Template
- Template (Excel and more)
- Excel template with Blog data
- More resources
“How To” Detail
Here is a webpage and webinar video with “how to” detail about the calculations and how to create Process Behavior Charts (a.k.a. “control charts”):
Book References
My book Measures of Success:
Don Wheeler's book Understanding Variation:
The NHS guidebook — Making data count — their webpage
