IAHQ Conference 2019 Keynote #1 – Change

“When Being Right is the Wrong Strategy for Change”

Thanks for inviting me to give a keynote talk at the IAHQ Conference 2019.

My Keynote Slides:

PDF – Via Dropbox

Note and Resources:

• My blog post on Toyota and “respect for people“
• Gawande's article on “Slow Ideas“
• Don Wheeler's book Understanding Variation
  • Wheeler's website
• More on Gilbreth and the “surgical caddy“
• More about the stethoscope quote
• Peter Scholtes
• Deming's System of Profound Knowledge
  • The W. Edwards Deming Institute
• My page on “Motivational Interviewing“
  • Ron Oslin's webinar for LEI
  • A blog post about telling patients to floss vs asking questions about motivations
• My book Measures of Success: React Less, Lead Better, Improve More
• Motivational Interviewing for Leadership: