MWCC 2015 Conference Notes

Thanks for having me come speak at the Maryland World Class Consortium annual conference.

It was an honor and a pleasure to be there with you!

Here are some links, references, and videos related to my talk.

• My original blog post about Lean vs. “L.A.M.E.”
• Taiichi Ohno book with “start from need” explanation
• John Shook “what is the problem?” video

 

• Toyota's TPS explanation page
• The UK “bad office 5S” story
• The guy who said “Lean will speed up your quality problem” and video:

 

• More examples of incorrect Lean Sigma dogma
• Dan Pink's book Drive
• Deming's book Out of the Crisis
• Franciscan “Applesauce” Kaizen story and video

 

• More Franciscan Kaizen videos
• Peter Scholtes quote and book, The Team Handbook
• Patient safety and harm statistics
• Statistics on safety and quality improvement through Lean
• Ethan Burris article on Fear and Futility
• Dr. John Toussaint on white coat leadership (and video)

 

• Strategy deployment at ThedaCare (DVD) – intro video below

 

• Dr. John Toussaint Lean books
• Just Culture – Sidney Dekker book

• Mark Graban's books
• Mark Graban's blog
• @MarkGraban on Twitter

Thanks again for attending my talk!

A few things I skipped due to time constraints:

• Local hospitals report no medical errors
• Medical errors in Indiana hit another high
• The ACHE survey of CEOs
• The Mary McClinton / Carl Dorsey case
• Blog post about “loving care”