Listen: Check out all episodes on the My Favorite Mistake main page. My guest for Episode #172 of the My Favorite Mistake podcast is Jim McCann, the founder and chairman of 1-800-FLOWERS, one of the first companies to pioneer and popularize the use of both toll-free telephone numbers and web sites to sell goods and services directly to consumers. … Continue reading Calculated Risk or Mistake? Jim McCann on the Unexpected Challenges of Buying the 1-800-Flowers Phone Number