Thanks to the Shingo Institute for the invitation to present as part of the Virtual Experience. I hope we can all get together in 2021 for the mini-workshop that they had asked me to present at the original 2020 event.
This page has slides and additional resources.
Mark's Book
Learn more about my book Measures of Success: React Less, Lead Better, Improve More:
- Book website
- Sample chapter
- Order the book (Amazon exclusive — paperback or Kindle)
Don Wheeler‘s book Understanding Variation:
Slides:
Via Dropbox (PDF) — “Extended Cut”
Recorded Practice Session:
Recorded How-To Webinar:
Read the “how to” as a blog post, via KaiNexus
Blog Posts About Process Behavior Charts
