Learn More:
Mark's page about Psychological Safety
Scroll down for:
- Slides
- Video of a similar talk
- Live polling results
- More resources
Slides:
The slides shared in advance for notetaking:
Download Slides (PDF)
Recording of a Similar Session:
Polling Results:
Examples of Candor That Might Be Punished:
- Reporting high risk events that reflect on your performance.
- Questioning what other options need to be considered
- I do not agree.
- Sharing your opinion when prompted, if it is not the shared opinion of the group/individual asking
- Questioning leadership decisions
- Candor that opposes culture or leadership team
- Challenging the excepted status quo
- Speaking Ill about management
- Questioning authority
- Disagreeing with management approach/decision making
- Voicing a mistake and or failing to voice a mistake that carries a financial repercussion
- Going against mainstream thinking.
- Disagreeing with a management decision
- “Did I stutter?!?” Stanley from the office.
- Pointing out a mistake by leadership
- Calling out the boss.
- Conducting gemba walks and time studies and identifying areas of improvement when departments are identified that they are “doing well”
- Admitting a decision that was unethical, e.g., workplace affair.
- Reporting concerns frequently
- Owning up to wrongdoing
- Self serving behavior that circumvents policy and procedures
- Speaking from different perspective than that of the primary audience group
- Identifying a workaround that should not be conducted but is suggested
Other Resources:
- The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation – book by Mark Graban
- Mark's interview with Amy Edmondson on the Lean Blog Interviews Podcast
- The 4 Stages of Psychological Safety – book by Timothy R. Clark
- The Fearless Organization – book by Amy Edmondson
- About Google's Project Aristotle