Mark Graban is certified, by LeaderFactor, to teach and coach you on “Psychological Safety” and the leader behaviors and practices that can get you there.
Mark can lead interactive workshops ranging from two hours to two days. Or, Mark can be a speaker at your event.
Psychological Safety can be described as an individual's feeling or perception that they feel safe, in a given situation, to speak candidly, without punishment, about topics including:
- Problems
- Questions
- Mistakes
- Ideas
Psychological Safety means feeling safe to disagree with your manager (or a colleague) and to hash out the best ideas on their merits. It means feeling safe to ask questions, to say “I don't know,” and to challenge the status quo.
It's not a bunch of feel-good mumbo-jumbo; Psychological Safety drives better business results.
In an interactive workshop that includes anonymous polling and discussions, you will learn:
- What Psychological Safety is (and is not)
- The “4 stages of Psychological Safety” and how teams progress
- Key leader behaviors that cultivate a sense of Psychological Safety
- Connections to continuous improvement practices and why people need to feel safe to share ideas and safe to experiment with possible improvements
Psychological Safety is the foundation for any effective Lean Management System or continuous improvement effort—at Toyota or any organization.
Learn more about this in Mark's latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.